Refund policy

Refund, Cancellation & Return Policy At Pammi’s National Bakers, we take pride in preparing fresh bakery products and customised orders with care. Because many of our products are freshly prepared, perishable, or made specifically to order, our refund and cancellation policy is as follows. 1. Fresh & Perishable Products Cakes, pastries, breads, sandwiches, snacks and other fresh bakery products are perishable and cannot be returned once delivered or collected. We do not accept returns or refunds simply because a customer has changed their mind, does not like the taste, or has ordered the wrong product or quantity. 2. Order Cancellation Cancellation requests should be made as early as possible. For standard bakery products, cancellation may be accepted before the order has been prepared. For bulk orders or specially prepared products, cancellation may not be possible once preparation has started. If a cancellation is accepted, any applicable refund will be processed after deducting costs already incurred for ingredients, preparation, packaging or other services. 3. Incorrect or Damaged Orders If you receive an incorrect item, a significantly damaged product, or an item that does not match your confirmed order, please contact us as soon as possible. Please provide: ● Your order number ● A description of the issue ● Clear photographs of the product and packaging ● Any other relevant information requested by our team We may offer a replacement, store credit, or refund depending on the circumstances. 4. Quality Complaints If you believe there is a genuine quality issue with a product, please contact us within 24 hours of receiving the order. Because our products are fresh and perishable, complaints received after this period may not be eligible for a refund or replacement. 5. Delivery Issues Customers are responsible for providing a correct and complete delivery address and an active contact number. We are not responsible for delays or failed deliveries caused by: ● Incorrect or incomplete addresses ● Customer being unavailable to receive the order ● Customer providing an incorrect phone number ● Customer refusing to accept the order ● Delays caused by circumstances beyond our reasonable control Additional delivery charges may apply if a delivery needs to be attempted again. 6. Refund Processing Where a refund is approved, it will generally be processed to the original payment method. The time taken for the refund to appear in your account may depend on your bank, card issuer or payment provider. 7. Non-Refundable Situations Refunds will generally not be provided for: ● Change of mind after an order has been prepared ● Incorrect product selection by the customer ● Incorrect cake size or flavour selected by the customer ● Failure to collect an order within the agreed time ● Customer being unavailable at the time of delivery ● Products that have been consumed, partially consumed or improperly stored after delivery 8. Order Confirmation By placing an order through our website, phone, WhatsApp, social media or in-store, the customer confirms that the order details provided are correct and agrees to this Refund & Cancellation Policy. We reserve the right to assess each refund or replacement request individually and provide an appropriate resolution based on the circumstances. 9. Contact Us If you have any questions regarding an order, cancellation, refund or product complaint, please contact Pammi’s National Bakers through the contact details provided on our website. Pammi’s National Bakers Established 1940 Bathinda, Punjab, India